Terms & Conditions



(a) We are Fulcrum Films Limited.

(b) Our address is: Unit 9 Lower Level, Warwick Mill, Warwick Bridge, Carlisle, CA4 8RR, United Kingdom.

(c) Telephone: +44(0)1228 560526

(d) Email: sales@fulcrumfilms.co.uk


(a) We reserve the right to revise quoted prices and charges in the event of any change in costs and/or prevailing conditions between the date of the quotation and receipt of the order.

(b) If our costs increase after written acceptance of the order, we reserve the right to increase the contract price to include the increase in costs and profit proportionate thereto.


(a) Payment is required prior to despatch unless credit terms have been agreed in writing.

(b) Where goods are bespoke items payment will be due prior to manufacture unless it has been agreed in writing by us.

(c) Invoices will be rendered in sterling and payment will be made in sterling unless it has been agreed in writing by us.

(d) You shall not be entitled for any reason whatsoever to withhold or set-off payment for product delivered.

(e) We shall be entitled to charge interest and claim compensation, in accordance with the, Late Payment of Commercial Debts (Interest) Act 1998 all overdue payments and the price of any product of which you shall have failed to take delivery until the date it is actually delivered to you or otherwise disposed of.

(f) Should any one invoice remain unpaid beyond the payment date then all other outstanding invoices become immediately due and payable whether or not the agreed time for payment has expired.

(g) Time of payment shall be of the essence of the contract.


(a) Any delivery date specified is a genuine forecast in the light of current conditions but shall not be legally binding to us.

(b) Time of delivery shall not be of the essence of this contract.

(c) The weights and/or quantities of any consignment of Product under this contract as ascertained by us upon despatch from our works shall be prima facie evidence of the weight/quantity received by you on delivery.

(d) Where contracts involve more than one delivery, if default is made in payment or acceptance on due date in respect of any one delivery, we will be entitled to treat the contract as repudiated and to claim damages accordingly. Each delivery shall constitute a separate contract and any failure or defect in any one delivery shall not vitiate the contract as to the remaining deliveries.

(e) While we will make every effort to effect deliveries as soon as goods are ready in accordance with prearranged dates, no guarantee is to be implied as to delivery dates. In no circumstances shall we be liable for any loss of profit or third party claims or consequential or other loss of whatever nature arising from delay in delivery, however caused.

(f) Any claim for shortages or delivery damage must be received within 14 days of despatch.


(a) Whilst we shall endeavour to supply the products to the exact size ordered, accepted packaging trade tolerances shall be permissible.

(b) All products will be made to standard specifications or specifications agreed with the customer. In the case of bespoke items we will however not be liable for any errors in bag size should a sample product not be provided as a template and bags have been made solely to the customer’s specifications/instructions.


(a) If you find that the goods ordered are not suitable you may return them to us in their original condition, within 14 days of purchase. This only applies to standard stock items listed on this website. Items made especially for you can only be returned at our discretion (unless faulty).

(b) Please ensure you obtain a proof postage from the Post Office or courier when returning your item as we cannot accept liability for returned goods that we do not receive.

(c) We are able to arrange collection of your purchase for return to us, by our courier. Please contact us if you require this service, to organise and make payment for the collection.

(d) Please note that we are not liable for any costs incurred when returning your purchase (unless faulty).

(e) Please return unwanted goods to the address shown above, including your name, address and the order number with the package.

(f) All our items are guaranteed against any faults irrespective of how they have arisen. In the event of you receiving faulty goods we will replace them without further cost to you. Please phone or email to discuss the best remedy.


(a) Where delivery is made by us to a carrier for transmission to you or your nominee, we will claim against the carrier on your behalf in respect of non-delivery or short delivery by the carrier or damage in transit provided you notify both us and the carrier in writing of any such claim within such time as will enable us to comply with the time limits currently laid down by the carrier for notifying him of the claim in question.

(b) We shall not be liable in respect of any defects in the product or any losses or damage resulting there from unless;.

(i) Written notice of the defects shall have been given to us within 14 days of delivery of the goods to you;

(ii) the defective product is placed aside and made available for inspection by our representative.

(c) Our liability in respect of product proved by you to be defective is limited to:-

(i) Giving you a repayment or credit of the difference between the value that it would have had had it not been so defective (provided that in any event our maximum liability in respect of any defective product shall not exceed its invoice value) or, at our option:

(ii) Replacing the product within a reasonable time: and we shall accordingly not be liable for any loss of profit or third party claims or consequential or other loss of whatsoever nature (and whether or not involving negligence) arising from any such defects;

(d) Return of goods after delivery will not be accepted unless we or our representative have first had an opportunity of examining them before despatch from your delivery address.

(e) You will be liable to indemnify us against all expense, loss or damage suffered by us as a result of false trade descriptions or of claims for infringement of patents, trademarks, registered designs or copyrights, arising out of work done to your direct instructions.

(f) We shall not in any event be liable for any adverse effects resulting from the application to the product of any process, operation or treatment unless the intended application shall prior to the making of this contract have been agreed in writing by us.


(a) All artwork and initials are to be provided by you, or supplied by us at cost.

(b) Any estimated costs of artwork and initials are subject to sight of final print design and are not legally binding to us.


(a) The risk in the product shall pass to you on delivery; thereafter we shall not be liable for the safety of the product.

(b) However, we shall retain ownership of ALL products supplied to you until payment is received in full of all due monies outstanding. Until the payment of all monies due under the business relationship including any finance bills or return bills which may exist, the seller retains title in the goods delivered by him, which may only be sold on in the course of the buyer’s normal business dealings

(c) In the event of you becoming insolvent the right to resell or process the product shall be suspended and we, or our agents, may enter upon your premises to recover any goods as yet unsold or unprocessed by you.


(a) If events beyond our reasonable control prevent us from delivering all or part of the product by the appropriate delivery date, such date shall without liability be postponed for a period equal to the delay caused by such events.

(b) We shall give as much advance notice as is reasonably practicable of any such delays, but any failure to do so shall not prejudice our rights or constitute a breach of this contract.

(c) Further, no liabilities will be accepted for any failure of performance which is due wholly or partially to restriction by Government or other competent authority, strikes, lockouts, failure in our anticipated supplies of raw materials or to any other cause whatsoever beyond our control.


(a) We will not disclose your information to any third parties other than that which necessary to fulfil the order.

(b) Card transactions are processed by a secure server. We do not process your card details on our own site. We do not retain your card details.


(a) By ordering any goods from us you will be deemed to have accepted that these conditions take precedence over any other conditions contained on or in any letter, acceptance form, receipt or the like received by us in connection with the goods so ordered and that any such Conditions will not form part of the contract between us for the sale of such goods.

(b) Orders placed by you cannot be cancelled after acceptance except with the approval of one of our directors in writing.

(c) No employee or agent has the authority to vary these terms orally or in writing unless agreed in writing by a director of our company.


The interpretation and performance of these Conditions will be governed by the Law of England.

July 2021

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